What is REACH?
REACH stands for Recognise, Engage, Act, Call, Help is on its way. REACH is a way to raise concerns if you have a serious concern about your condition or that of your loved one, or notice a worrying change. It is easy to use and helps patients, carers and families escalate their concerns with staff.
We encourage you to first raise your concerns directly with your nurse or doctor. If you are still worried after speaking with them, REACH provides you with more options to escalate your concerns further.
Learn more about the REACH system.
How to REACH out
R |
You may RECOGNISE a worrying change in your condition or that of your loved one. |
E |
We encourage you to ENGAGE with (talk to) your nurse or doctor and tell them your concerns. |
A |
If you are still concerned or if the condition is getting worse then ACT. Ask to speak to the Nurse in Charge and request a medical assessment called a "Clinical Review". This should occur within 30 minutes. |
C |
If you are still worried make a REACH CALL. The REACH phone number is displayed at the bedside or click here for the REACH number of the hospital you are in. You can use the bedside phone, your mobile phone or ask for a ward phone. |
H |
Your call will be answered by a senior staff member then HELP will be on its way. |
Frequently asked questions
- Who can use REACH?
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REACH can be used by patients currently admitted to our hospitals or rural Multi-purpose Health Services (MPS) and by their family members or carers.
- What is the REACH number for my hospital?
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Call the REACH number displayed on the REACH poster at the bedside or the REACH number of the hospital you are in as listed below. If you are on a device which can make calls, just click on the phone number below:
- How do I make a REACH call?
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Tell the operator:
- Who you are – a patient, family member or carer.
- That you need a REACH call.
- The name of the ward.
- The bed number you, or the person you care for, is in.
- Will I offend staff if I make a REACH call?
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No. We want patients, family members and carers to be involved and help us create the best experience for you or the person you care for during your hospital stay.
Kyran's story and the REACH program
Kyran’s story and the REACH program
The story of Kyran Day provides a powerful example of why the REACH program is a priority for our health service. Kyran's story has reinforced our commitment to working with patients, family members and carers to provide quality healthcare in a safe environment.
Assisted contact
If you are Deaf or have a hearing or speech impairment, you can contact us through the NSW Health Care Interpreting Service. Further details can be accessed here: https://www.health.nsw.gov.au/multicultural/Pages/health-care-interpreting-and-translating-services.aspx.
If you require an interpreter, call us on (02) 4924 6285. You can also contact the Translating and Interpreting Service on 131 450.